Are your services private and confidential?

Absolutely, your privacy is of utmost importance to us. All information you share with us will be kept strictly confidential. We understand your concern about the importance of keeping your matters private and confidential. Please rest assured that everything shared in our sessions remains strictly confidential. Even if we were to cross paths outside of therapy, we are committed to maintaining your confidentiality.

What can I expect during our first session/consultation?

Your first consultation is an opportunity for you to share a little bit about yourself and what brings you to therapy. During this time, I will invite you to think about your goals and expectations. The first counselling session presents an excellent opportunity for you to ask any questions or express your concerns to your therapist. Additionally, during this initial session, we provide a comprehensive intake screening and health history assessment.

What is the fee for service?

The session fee for individual therapy is $180 and for couples/family therapy is $200. Our holistic intensive program offerings are $250 per session. Payment is due prior to each scheduled session. Payments are accepted via e-transfer to info@mhcsukanya.com

What about Insurance/benefits?

Our counseling services are covered by various insurance plans, offering potential reimbursements. If you have extended health benefits, through your work, or through an immediate family member’s employer, or through other private insurance plans, you may be covered for counselling services. Please request a receipt if required for insurance purposes.

Our clinic does not provide direct billing and clients are required to pay prior to their sessions. Please contact your insurance provider to verify whether counselling therapy is covered through your plan. You will receive a receipt to submit for reimbursement from your insurance provider.

Do you offer a sliding scale rate?

Yes, we do offer sliding scale rates, however our sliding scale spots are limited.

Which languages are available?

• English

• Bengali

• Hindi

• Spanish

What can I expect in my first therapy session?

Your first session is about building connection and understanding what brought you to therapy. We’ll explore your goals, concerns, and what you'd like support with. It’s also a chance to ask questions, learn about how therapy works, and decide if your therapist is the right fit for you. Our online therapy sessions are warm, collaborative, and judgment-free.

Do I need a specific reason or diagnosis to start therapy?

Not at all. People come to therapy for many reasons, whether it's stress, burnout, grief, trauma, relationship struggles, identity exploration, or personal growth. You don't need to be in crisis or have a mental health diagnosis to benefit. If you’re curious, overwhelmed, or just seeking support, that’s reason enough.

How does online therapy work?

Online therapy works similarly to in-person sessions, except we meet virtually through a secure, confidential video platform. You can access therapy from the comfort of your home, office, or any private space in Ottawa, Halifax, or anywhere in Canada. All you need is a reliable internet connection and a quiet space.

What types of therapy do you offer?

We offer individual therapy, couples and relationship therapy, family therapy, trauma therapy, marriage counselling, grief counselling, anxiety and depression therapy, stress management and burnout, and creative offerings. Our therapist draw on various approaches including Cognitive Behavioral Therapy (CBT), somatic and trauma-informed practices, Emotionally Focused Therapy (EFT), narrative therapy etc.

Is online therapy as effective as in-person counselling?

Yes. Research shows that online therapy can be just as effective as in-person therapy for most mental health concerns. It also offers greater flexibility and accessibility, especially for clients in remote areas or those with busy schedules in cities like Ottawa and Halifax.

How often should I come to therapy?

Most clients begin with weekly or bi-weekly sessions. Your therapist will collaborate with you to create a schedule that fits your needs and goals. Over time, some people move to monthly check-ins or return as needed for support during life transitions.

How long does therapy last?

The duration of therapy varies from person to person. Some clients find a few sessions helpful to work through a specific issue, while others choose to stay in therapy longer for deeper healing or ongoing support. There’s no one-size-fits-all timeline—we move at your pace.

What about missed appointments and cancellations?

Your appointments are very important and are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24-hour notice for cancellations or rescheduling of appointments or else you'll be charged for the full appointment fee. Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive services.